In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Australian Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Policy

Our Commitment to Your Privacy

At Dr Anthea Holder – Chiropractic & Nutrition (“we”, “our”, or “us”), we are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information, including your sensitive health information.

Contact Details

Clinic Name: Dr. Anthea Holder Chiropractic : Nutrition

Address: 5A Robinlee Ave, Burwood East, Victoria, 3151

Phone: +61 403 235 188

Email: anthea@antheaholder.com.au

Website: www.antheaholder.com.au

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us using the details above.

What Personal Information We Collect

We may collect personal information including, but not limited to:

• Your name, address, date of birth and contact details.
• Emergency contact and next of kin details.
• Medicare, private health insurance and compensation claim information where applicable.
• Medical history, health conditions, medications, allergies and family health history.
• Lifestyle information relevant to your care, including nutrition, exercise, sleep and stress factors.
• Clinical notes, examination findings, diagnoses and treatment records.
• Payment and billing information.
• Communications between you and our clinic, including emails, SMS reminders and appointment records.

How We Collect Personal Information

We collect personal information directly from you when you:

• Complete new patient forms.
• Book appointments through our website or online booking system.
• Attend consultations, either in person or via telehealth.
• Contact us by phone, email or through our website.
• Subscribe to newsletters or educational resources.

With your consent, we may also collect information from:

• Your general practitioner or medical specialists.
• Other allied health practitioners.
• Private health insurers.
• Family members or carers where appropriate.
• Referring practitioners.

Why We Collect Your Personal Information

We collect and use your personal information to:

• Provide chiropractic and nutritional assessment, treatment and advice.
• Maintain accurate clinical records.
• Manage appointments and communicate with you regarding your care.
• Send appointment confirmations and reminders via SMS and/or email.
• Conduct telehealth consultations where appropriate.
• Process payments and private health insurance claims.
• Comply with legal, regulatory and professional obligations.
• Improve our services and patient experience.
• Send educational information, newsletters or practice updates where you have consented to receive them.

You may opt out of receiving marketing communications at any time. Please note that appointment reminders and information directly related to your healthcare may still be sent.

Practice Management Software and Third-Party Service Providers

We use a secure, cloud-based practice management system (Cliniko) to manage appointments, clinical records, invoicing, telehealth consultations and patient communications.

Cliniko may store or process information using secure servers located outside Australia. By engaging our services, you acknowledge that your information may be handled by trusted third-party providers for the purpose of delivering healthcare and practice administration services.

We also use secure email and SMS services integrated with our practice management software to send appointment reminders, health-related communications and administrative notifications.

We take reasonable steps to ensure that all third-party service providers maintain standards of privacy and security that are consistent with Australian privacy laws.

Telehealth Consultations

Where telehealth services are provided, consultations may be conducted using Cliniko’s secure telehealth platform.

While we take reasonable steps to ensure that electronic communications and video consultations are secure, no method of internet transmission is completely risk-free. Patients are encouraged to participate in telehealth appointments from a private location and using a secure internet connection.

Website and Online Bookings

Our website provides information about our services and allows patients to access our online booking system.

When you use our website, certain technical information may be collected automatically, including your IP address, browser type, pages visited and the date and time of your visit. This information is generally used for website administration, security and improving user experience.

Our website may use cookies or similar technologies to enhance functionality and analyse website traffic. You can usually modify your browser settings to decline cookies if you prefer.

When you make an online booking, the information you provide is securely transmitted to our practice management system for the purpose of arranging and managing your appointment.

Overseas Disclosure of Information

Some of our third-party service providers, including our cloud-based practice management software and associated communication services, may store or process personal information on servers located outside Australia.

While it is not always practical to identify every country in which these servers may be located, they may include countries such as the United States and other jurisdictions in which our service providers operate.

We take reasonable steps to ensure that these providers protect your personal information in a manner consistent with the Australian Privacy Principles.

Destruction and De-identification of Personal Information

We retain personal information only for as long as necessary to provide healthcare services and to comply with our legal, regulatory and professional obligations.

When your personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it in accordance with applicable laws and accepted healthcare record management practices.

How We Use and Disclose Your Personal Information

We will only use or disclose your personal information for the purposes for which it was collected, or where otherwise permitted or required by law.

We may disclose your information to:

• Other healthcare providers involved in your care.
• Referring doctors or allied health practitioners.
• Private health insurers or Medicare where required.
• Professional advisers such as accountants or legal representatives where necessary.
• Third-party service providers that assist in operating our practice management systems, appointment reminders or secure data storage.

We will not sell your personal information to third parties.

How We Store and Protect Your Information

Your personal information is stored securely in electronic and/or paper records.

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures include:

• Password-protected computer systems.
• Secure practice management software.
• Restricted staff access to patient records.
• Secure storage of paper records.
• Data encryption and secure cloud storage where applicable.

Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you or request that incorrect or incomplete information be corrected.

Requests should be made in writing using the contact details above. We will respond within a reasonable period and may need to verify your identity before providing access.

In some circumstances, access may be refused where permitted by law, and we will explain the reasons for that decision.

Children’s Privacy

Where the patient is under the age of 18 years, personal information will generally be collected from, or with the consent of, a parent or legal guardian.

A parent or legal guardian may access or request correction of a child’s personal information, subject to applicable laws regarding the capacity and rights of mature minors.

As children grow and develop the capacity to make decisions about their own healthcare, we will manage their personal information in accordance with Australian privacy legislation and professional obligations.

Retention of Records

We retain clinical and personal information only for as long as necessary to provide healthcare services and to comply with our legal, regulatory and professional obligations.

Health records are maintained in accordance with applicable Australian health records legislation and professional standards. Generally, adult health records are retained for a minimum of seven (7) years from the date of the last patient contact. Records relating to children are retained in accordance with legal requirements applicable to minors.

When personal information is no longer required to be retained, we take reasonable steps to securely destroy or permanently de-identify the information.

Use of the Title “Dr”

Dr. Anthea Holder – Chiropractic & Nutrition is operated by Dr. Anthea Holder, a registered chiropractor.

The title “Dr” is used in connection with Dr. Holder’s chiropractic qualifications and professional registration. It does not imply registration as a medical practitioner or medical specialist.

Complaints About Privacy

If you believe we have mishandled your personal information or breached your privacy, you may lodge a complaint by contacting us using the details above.

We will acknowledge your complaint and aim to investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The most current version will be available at our clinic and on our website.

Last Updated: 05.06.2026

DISCLAIMER

Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
• excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment
Cash, card, and online transfer are available payment methods. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing BML’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed $3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Delivery of product
Upon purchase you will receive an email with the delivery / download information for your products to be delivered.

Cancellation Policy
Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a $30 charge to cover any subsequent administrative expenses.

Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Availability
You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service, you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies
Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice
Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

Transcription
Several products are delivered in a transcribed format from audio or video files. All care is taken to maintain accuracy of all transcripts however we cannot guarantee 100% accuracy for such transcripts. Please notify us should you find a significant error in any of the transcripts.

Communication
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone number

THIS COMPANY IS REGISTERED IN AUSTRALIA.

FORCE MAJEURE

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

GENERAL

The laws of Australia govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

NOTIFICATION OF CHANGES

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.